Warranty ＆ Repair

Thank You for Choosing Goodtech!

Your wise decision will lead you to a brand-new user experience! From the moment you place an order to after-sales service, please refer to our warranty and repair policy.

1. Warranty Period:
Goodtech guarantees that the items included in the original packaging (as specified below) are free from material and workmanship defects under normal use or as instructed by authorized sales channels for the specified period starting from the shipping date. Our product guidelines include, but are not limited to, specifications, user manuals, and service communications.

Goodtech is responsible only for product defects covered under this warranty and repair policy. The warranty period for tablets and accelerometers (vibration sensors) is one year. For warranty coverage on consumables and accessories, please contact your sales representative for the latest information.

2. Warranty Repairs:
2.1 Defective new products: Claims for defective new products must be submitted within 30 days from the shipping date. Goodtech will cover all shipping and repair costs.
2.2 Repairs under warranty: If defects occur within the warranty period, Goodtech reserves the right to:
・Use new or refurbished parts to restore the product to its original function and reliability.
・Replace the product with the same model (or a similar one with the customer’s consent). The repaired or replaced product will continue with the remaining warranty period.

For warranty repairs, both the customer and Goodtech shall bear their own one-way shipping costs and handling fees.

3. Out-of-Warranty Repairs:
For repairs outside the warranty period, the customer shall be responsible for all shipping and repair costs.

4. Warranty Exclusions:
4.1 Products that have been misused, abused, or dismantled and repaired without authorization, whether due to accident or other causes. The product condition will be determined solely by Goodtech.
4.2 Damage caused by natural disasters, including but not limited to fire, lightning, floods, and earthquakes.
4.3 Serial number (label) is illegible or has been altered without authorization.

5. Repair Process
5.1 Contact your sales representative and provide detailed information to facilitate the repair process.
5.2 Once the case is accepted, you will receive a repair number from the service department.
5.3 When returning defective items, the customer must attach the repair number to the package and send the product directly to the service department, marking the package with “Attn: Goodtech Service Department”.
5.4 Returns without an authorized repair number will not be accepted and will be sent back to the customer at their expense.
5.5 Products must be returned in their original packaging or in packaging suitable for sensitive electronics to prevent damage during transit.

6. Repair Fees & Turnaround Time
6.1 Defective new products: No repair service fee for the customer.
6.2 Warranty repairs: No repair service fee for the customer.
6.3 Out-of-warranty repairs: Goodtech will provide a repair estimate based on the extent of the damage. The customer may choose whether to proceed with the repair. If the customer does not provide further instructions within three months, Goodtech reserves the right to scrap the defective product without prior notice.
6.4 Repair turnaround time: Measured from the day Goodtech receives the returned item until the day the repair is completed and ready for shipment.
6.5 To provide an excellent customer experience, Goodtech strives to minimize repair time. Repairs should not exceed one month, but this may vary depending on the number of repairs and the complexity of the issues.

7. Customer Responsibility
During the repair process, customers should be aware that data and confidential information may be lost. Customers must back up any data stored on hard drives or other storage devices before sending the product for repair. Ensure the deletion of any confidential, proprietary, or personal information. Goodtech is not responsible for any data loss incurred during the repair process.